CAMBRIDGE MMA COMPLAINTS POLICY
We take our responsibility to treat our members fairly and with respect very seriously. Accordingly, whilst it’s always disappointing to hear of a complaint, we welcome the opportunity to resolve your concerns and improve the way in which we run our club.
Raising A Complaint
We’re sorry you need to raise a concern with Cambridge MMA. Regardless of the nature of your concerns, we want you to know that it will be taken seriously and dealt with as a priority. We welcome complaints via e-mail or phone on the below contact points;
Please feel free to raise minor matters with your instructor before or after classes too; we’re here to help.
How We Will Receive And Deal With Your Complaint
We will always acknowledge receipt of any complaint raised within 24 hours. From there, we will try and respond in full to your concern or complaint within 2 working weeks. We will respond to your complaint in writing for ease of reference.
If We Can’t Satisfy Your Concerns
We hope we can resolve matters amicably with you, and will gladly work through any issues you are encountering until satisfactory resolved. If for any reason you are not confident with our final outcome or you feel that your concern is so serious you do not feed it can be raised with us, you may contact our association, The British Martial Arts & Boxing Association (BMABA) on the below details;
Phone: 01798 306546
In Writing: BMABA, Kemp House, 160 City Road, London. EC1V 2NX
The BMABA is our association, however they do not own or have any ultimate authority over our club. They will, however, act as a body for arbitration and will field any safeguarding concerns in confidence.